Lvl 8, East Tower, 410 Ann St, Brisbane, QLD, 4000
1800 98 88 98 | +61 7 3036 8188

Terms and Conditions

The Basics:

The term of the agreement is not fixed. If there is usage during a calendar month the customer agrees to pay the applicable charges within 30 days of invoice. There are no minimum charges and the customer will only pay for usage of their account.

All invoicing is electronic. If a customer requires a hard copy invoice please contact our operations centre to arrange.

If your company uses automated conferencing the customer understands the importance of protecting the host Passcode. This Passcode activates the account and commences the charging. Fraudulent use of the conferencing account is the responsibility of the customer. Changing your Passcode numbers is free of charge. We strongly recommend changing Passcode numbers regularly to reduce the risk of fraudulent use.

Please use your conferencing accounts responsibly. Do not use them for any illegal or immoral activities.

If the customer disputes any charges please notify us as soon as you become aware of any issues.

The customer indemnifies Chorus Call Australia against all claims of loss or liability from use of the Chorus Call conferencing services.

These terms and conditions are the entirety of the agreement between the parties. Any other warranties or assertions, perceived or otherwise, are not applicable.

If you are borrowing a Video Unit for a trial service:

The unit, at all times, remains the property of Chorus Call Australia. The standard loan period is 7 days from the date that unit is received. Chorus Call Australia will pay for the unit to be delivered to the customers preferred address within Australia.
The customer agrees to:

  • Open and check the package before signing the delivery receipt.
  • Insure the unit for any damage or theft while it is in their possession.
  • Cover any costs of returning the unit to our office and must insure the unit if using a courier.

If the customer fails to return the unit within 14 days of receipt the customer agrees to be invoiced, and pay in full, for the unit.

Chorus Call Australia Video Terms and Conditions of Sale


The terms and conditions of sale (“Terms and Conditions”) apply to sales of all products and services offered for sale by Chorus Call Australia (“CCA”) to you (“Customer”). Customer will be deemed to have accepted these Terms and Conditions by signing the last page of this sale agreement.


Unless otherwise agreed to in writing delivery will be made in accordance with CCA shipping policy. In summary, it is CCA policy to dispatch product to the Customer’s designated shipping address destination anywhere in Australia using standard third party road transport. Costs for this service are outlined in the attached quote.

Any delivery failure charges levied by the third party shipping company because of non-delivery due to factors caused by the Customer will be charged to the Customer.


Pricing for the products and services are outlined in the attached quote. 50% of the agreed quote is due upon acceptance of this quote and the associated Terms and Conditions by Customer. The remainder of the agreed funds will be due 30 days from delivery of the Products or Services. Payment has been made when cleared funds are received in the bank account of CCA.

CCA reserves the right to charge Customer a late fee of one and half percent (1.5%) or the maximum permitted under applicable law, per month, on any outstanding balance owed. Where payment is made by credit card CCA reserves the right to charge a merchant fee of up to 3%. CCA also reserves the right to withhold shipment of any product or delivery of any service that requires pre-payment. Customer will pay all applicable taxes, duties, licences, excises and tariffs (“taxes”) levied upon the sale, purchase or delivery of the products or services.

Retention of Title:

All products delivered by CCA pursuant to this agreement remain the property of CCA until the Customer pays for the products in full. If the Customer has not paid in full, CCA may repossess any Product delivered and dispose of the Product in any way it sees fit.

If CCA exercises its rights under this clause, Customer gives permission to CCA in the name of Customer to enter upon its premises or wherever the product may be situated, whether or not the product is still owned by Customer, and to use such force as may be reasonable and necessary to inspect and/or repossess the Product.

Insurable Risk:

The insurable risk passes to Customer on delivery of the product.


Products purchased from CCA which are found to be defective within 12 months of the invoice date may be returned to CCA for assistance in processing a manufacturer’s warranty, provided the product is covered by a manufacturer’s warranty.

Disclaimer and Limited Liability:

CCA makes no warranties of any kind with regards to the Products. CCA disclaims all representations and warranties, express or implied, as to the products, including, without limitation, any implied warranty of merchantability or fitness for a particular purpose. In no event will CCA be liable for any loss, damage or cost for breach of warranty.

All express or implied terms, conditions and warranties and representations are hereby expressly negated and excluded except to the extent that any implied conditions or warranty may not be excluded by law.

In the event of any breach of an implied warranty or condition which is not expressly excluded from these terms and conditions, CCA liability shall at the discretion of CCA be limited to:

  • The repair, replacement or the supply of the equivalent Product; or
  • The cost of such repair, replacement or supply


Cancellation Policy

The conditions below apply to all Booking types (Room Hire, Video Conferencing & Video Bridging services, etc.).
The first hour of any booking will be charged at 100% rate, following at a 15-min increment.
For Video Conferencing bookings, site dialling in is to arrange a test 4 business days prior to Video Conference. Full rate will be charged for any failed Video Conference where no pre-testing has taken place.
Any services that Chorus Call Australia is charged for by third parties on the Client’s behalf will be charged through to the Client regardless of the Cancellation policy.
A booking is specific to a particular venue / service and can only be changed by cancelling and re-booking.
If a booking is for a multiple or consecutive days, the cancellation policy applies to each individual day within the booking.
Cancellation notice periods always relate to the local time zone of the booking and by default Brisbane, Australia (AEST).
Cancellation notice periods always relate to the scheduled start time of the booking, and by default Brisbane, Australia (AEST).
Cancellation notice can only be advised within working business hours (based on Brisbane time (AEST)), excluding weekends and national public holidays.

Cancellation fees are per below:            

Notification Period                          Charges
Less than 1 business day               100% of charges
1-2 business days                             50% of charges
More than 2 business days          No charges

Would you have any questions, please call us on 07 3036 8188.
For pricing please contact


These Terms and Conditions will be construed in accordance with the laws of the State of Queensland, other than conflicts of law. The failure of either party to insist upon strict performance of any of the provisions of the Terms and Conditions will not be deemed a waiver of any breach or default. Each of the parties’ represents that is has the authority to enter into and sign this purchase agreement and the Terms and Conditions. CCA will be entitled to receive all costs, including solicitors fees and costs, incurred as a result of the enforcement of any provision of hereof or collection of any sum due by Customer. If any provisions of the enclosed Terms and Conditions are unenforceable as a matter of law, all other provisions will remain in effect. These Terms and Conditions represent the entire agreement between CCA and Customer and supersede all prior written or oral statements, representations, negotiations or agreements.