Chorus Call Australia provides 4 levels of Support Services: Chorus Call Care, Care +, Care 1 and Call Out.
Support Hours are Monday to Friday, 7am to 5pm (AEST, Australian Eastern Standard Time), excluding public holidays. All prices are GST excluded.
Terms & Conditions
Support will be provided on all video hardware solutions purchased through Chorus Call Australia covered by a manufacturer’s warranty. A Level 1 Assessment will be conducted to diagnose the issue. If the issue is determined to be a hardware fault and the unit is covered by a manufacturer’s warranty, support will continue until the issue is rectified. If the issue is determined to be related to the customer’s network, associated systems, or if the unit is not covered under warranty, a quote will be provided on the expected cost of support. Remote support is commonly used for software commissioning or unit configuration via a secured remote access on a local computer. On-Site Support is also available with a service technician for which a Call Out Fee will apply (min 2 hours).