Frequently Asked Questions

Desktop or laptop

The amount of bandwidth required highly depends on your usage, so these figures are only given as a rough estimate. Connection via telephone requires no additional bandwidth, while the use of PC web audio requires an additional ~100kbps. The major bandwidth consumers are webcam video and content sharing, and the amount of additional bandwidth needed can range from anywhere between 100kbps to 1Mbps, depending on the complexity of your video connection or image files. Please be aware that upload and download speeds depend on your internet provider.

A meeting password is an extra layer of security for the entire meeting. Meeting passwords are not currently available on the HTML 5 client. If using the Flash client, follow the directions below to set up a meeting password.

1. Enable the “meeting password” feature when creating the meeting
   which is found under the “Customize” menu.
2. Join the live meeting at the scheduled time.
3. Connect via phone (either by dialing-in or dialing-out): no password is
   required for this step.
4. Click on the “Password” button found near the top center of the screen:
   a prompt will pop-up and ask the organizer to enter the meeting
   password.
5. Type in a numeric password in the input box and click “Set”
   At this point, every user including the organizer will be prompted to
   enter the password:

Yes – when creating a meeting, click on ‘Customize’ found in the top right corner of the main meeting creation screen for all options available. Be aware that once the meeting goes live, the amount of customizations that can be made is very limited.

Note: Advanced configuration options will only be available if your account license has been configured with these features.

C-Meeting allows you to enter any desired URL into the public chat area and send it to everyone. If you want to incorporate a call to action to direct your participants to a webpage, you can do so using this feature.

Each of the meeting presets will allow a default setup for particular types of meetings. Each preset will have specific options enabled and disabled by default. Each of these options can still be customized in the “Customize” portion of meeting creation if that option is enabled on your room. Although there are many differences between the various presets, the general options for each are as follows:

A Host can have multiple meeting rooms that can be accessed simultaneously. Event Presenters can join one meeting while invitees join the main conference. The Host can move between both. Once the Presenters are ready, they simply drop off of the present meeting and join the main conference. The Host then finds the Presenters in the main conference and gives them presentation rights accordingly.

Once you have joined the meeting, all audio connection options can be found at the top center of the screen:

Check to make sure that the microphone or telephone is not already in use by another PC program or telephone call. Then connect your audio through one of the options listed in item 2 of the FAQ above. If you cannot hear your participants, attempt to contact them and have them follow the instructions listed in item 2 of the FAQ above. If connected via PC audio, check to see if a green bar moves on your audio slider found near the top of the screen when you speak. This indicates that your audio is broadcasting to the meeting.

Make sure your webcam is plugged in properly and recognized by the PC prior to joining the meeting. Make sure the camera is free of any physical objects obstructing the view. Also, ensure that no other programs are running on the PC that may be currently using the webcam. Next, make sure that your webcam is published in the meeting by moving the mouse cursor over the bottom portion of your webcam image. You may click on the camera icon to publish or unpublish your webcam image respectively.

Based upon your license and the settings an organizer chooses for their individual meeting, the webcam may broadcast in any of the following resolutions and frame rates:

If a meeting organizer allows users to publish their webcams, only 10 can be published at a time. If using WebRTC P2P webcams, then only 4 webcams can be published at one time.

Check to make sure you are not running any other webcam based programs on your system simultaneously with the platform. If you join a meeting but another program is already utilizing the webcam, the platform will be unable to acquire the webcam. To solve this, simply exit the meeting, shut down the other webcam programs, and re-enter the meeting and publish your camera.

Yes. After a meeting has been created, find the meeting in the meetings tab located at the top of the page. Click on the meeting listing to go to the meeting page. Below the meeting information, select the specific tab for the type of file or poll you would like to upload and then click ‘add’. Follow the prompts that appear and upload or fill in the necessary files or information. Only registered users can upload/create documents, photos, and polls prior to the meeting start.

Yes. Select the library tab and then select the specific type of file you would like to upload. Click on the browse button and follow the prompts to upload the file from your system. Only registered users can upload/create documents and photos during the live meeting.

Note for uploads: When a PowerPoint slide deck contains hidden slides, the slide deck will not be properly uploaded to C-Meeting. The resolution to this is to either remove the hidden slides from the slide deck or make the hidden slides visible in the slide deck before uploading them to C-Meeting.

The maximum file size is 100 MB.

At this time, the platform does not support upload of individual video files. YouTube video URLs can be uploaded via the HTML5 Beta client for streaming (accessible from the meeting join page.)

The audio from recorded meetings may be downloaded in .mp3 format. Note that this does not include other elements of the meeting such as shared content, chat, or webcams at this time. However, the recorded meeting can be streamed back by simply following the meeting link after the live meeting has concluded.

Note: Any security or limitation settings that were configured to the live meeting will also apply to the meeting playback. This means for example, if “Visitor Join” was disabled during the live meeting, that you will only be able to let other’s view the playback if you invite them to do so.

As long as a recorded meeting was initially setup with visitor access during initial meeting creation, visitor users may view a recorded meeting. If only invited guests with an account were allowed access to the meeting, then the meeting playback will be unavailable for visitors to join. Note, however, that individual guests with an account can be invited to join a meeting after it has concluded so that they may view the playback.

Yes, all webcams are recorded for the meeting playback.

During Q&A Meetings only the moderator webcam is always displayed. The webcams of other participants are automatically activated (with participant approval) when they are given the floor by the moderator. The controls for who can see which webcams are located in the “view all webcams” section on the customize page.

Note: this only applies if user webcams and audio are restricted by default, such as in the Town Hall meeting preset.

To view poll results, go to the meeting details and click on the “Polls” tab at the bottom of the page. You can then select which poll results you want to view by clicking on the poll box within the tab. To download the poll results, click on “Download” found in the top right corner of the poll results page.

Note: if the Poll has been configured to not be anonymous then an icon will appear next to each polling question that you can click to show how each participant answered the poll. These results can also be viewed in the downloadable .csv file.

A maximum of 300 characters can be entered into the chat field for a single message