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Video System Support Request

    Contact Details

    Company: *

    Contact Name: *

    Phone: *

    Email: *

    Faulty unit details

    Faulty unit location (address):

    Room Name:

    Product Category:


    System Model:

    Serial Number:

    Software Version:

    Fault Description

    Basic Troubleshooting

    Power Cycle

    - Make sure power supply is well functioning
    - If not working, please let us know as "Faulty power supply"


    Please check every cables outgoing of the video system :
    - Network RJ45 cable
    - Audio cable
    - Video cable connected to the HD display
    - Video cable connected to the laptop

    Reboot the video system

    Via the endpoint interface, his web interface, or in unplugging the power supply.

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