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Video System Support Request

    Contact Details

    Company: *
    Contact Name: *
    Phone: *
    Email: *

    Faulty unit details

    Faulty unit location (address):
    Room Name:
    Product Category:
    System Model:
    Serial Number:
    Software Version:

    Fault Description

    Basic Troubleshooting

    Power Cycle

    - Make sure power supply is well functioning
    - If not working, please let us know as "Faulty power supply"

    Please check every cables outgoing of the video system :
    - Network RJ45 cable
    - Audio cable
    - Video cable connected to the HD display
    - Video cable connected to the laptop
    Reboot the video system

    Via the endpoint interface, his web interface, or in unplugging the power supply.

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