Video System Support Request

Contact Details

Company: *
Contact Name: *
Phone: *
Email: *

Faulty unit details

Faulty unit location (address):
Room Name:
Product Category:
System Model:
Serial Number:
Software Version:

Fault Description

Basic Troubleshooting

Power Cycle

- Make sure power supply is well functioning
- If not working, please let us know as "Faulty power supply"

Please check every cables outgoing of the video system :
- Network RJ45 cable
- Audio cable
- Video cable connected to the HD display
- Video cable connected to the laptop
Reboot the video system

Via the endpoint interface, his web interface, or in unplugging the power supply.

* Confirm above details are accurate.